Privacy Policy

This Privacy Policy explains how Dr. Mohamed Elokaby Pharmacy ("El-Okaby", "we", "our", or "us") collects, uses, stores and protects information processed through the El-Okaby Business Messaging platform.

Information We Collect

We may process information voluntarily provided by customers when communicating with El-Okaby, including names, phone numbers, WhatsApp identifiers, message content, timestamps and related customer service information. We may also receive technical and business account information from Meta when authorized WhatsApp Business accounts are connected to our platform.

How We Use Information

• Manage customer inquiries and provide customer service.
• Organize leads and customer communication records.
• Support authorized marketing operations.
• Generate internal reports and improve workflows.
• Maintain platform security and reliability.

Meta Platform Data

Information received through Meta APIs is used only for the functionality described here. We do not sell Platform Data, transfer it to data brokers, or use it for unrelated purposes.

Data Retention

Information is retained only as long as reasonably necessary for legitimate business purposes and applicable legal requirements.

Data Security

We use reasonable administrative, technical and organizational safeguards designed to protect information from unauthorized access, disclosure, modification or loss.

Data Sharing

Information may be processed by authorized El-Okaby personnel and approved technology providers where necessary to operate our systems. We do not sell personal information.

Data Deletion

Users may request deletion by contacting info@elokaby.com with the subject Data Deletion Request.

Contact

Dr. Mohamed Elokaby Pharmacy
Email: info@elokaby.com
Address: Villa 214, North 90th Street, Cairo, Egypt